Refund & Returns Policy
60-day try-it guarantee
If you've used Restore & Grow consistently for 60 days and aren't satisfied, we'll refund your first order — no unopened-product requirement, and no need to justify your reasons in detail. See "Results guarantee" below for how to claim it.
1. Unopened order returns (14-day right to cancel)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of delivery, without giving a reason. To qualify for a full refund under this right:
- The sachets must be unopened and in their original packaging.
- You must notify us of your wish to cancel within 14 days of delivery (contact details below).
- The item must then be returned to us within 14 further days of that notification.
Return shipping is at your own cost unless the item arrived faulty or wasn't what you ordered. Refunds are processed within 3–5 business days of us receiving and checking the returned item, to the original payment method.
2. Results guarantee (60 days, opened product accepted)
We know 14 days isn't long enough to judge whether a supplement is working. If you've taken Restore & Grow consistently for 60 days from your delivery date and aren't satisfied, contact us for a full refund of your first order — the pack does not need to be unopened, and you do not need to return the empty sachets.
To qualify: this applies to your first order only (one-off or first subscription delivery), claimed within 14 days of the 60-day mark, from the account or email used to order. It's intended for genuine try-it-and-it-wasn't-for-you cases, not a standing entitlement to repeat refunds on every order — we reserve the right to decline claims that don't reflect that intent.
3. Subscription cancellations, pauses, and skips
Subscriptions can be paused, skipped, or cancelled at any time from your account — there's no lock-in period and no cancellation fee. Changes take effect from your next scheduled order; we're not able to cancel or amend an order that has already been dispatched.
- Pause: stop deliveries indefinitely or until a chosen date. Resume manually at any time.
- Skip: miss a single upcoming delivery without pausing the whole subscription.
- Cancel: ends the subscription entirely. You'll need to start a new subscription to resume.
Because orders are processed quickly to ship on schedule, once you use "Get it now" to bring a delivery forward, that order is treated the same as any other dispatched order for return purposes.
4. Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo where possible. We'll cover return shipping in these cases and send a replacement or full refund — whichever you prefer.
5. What we can't accept back
- Sachets or packs that have had more than a portion opened, outside of a 60-day results guarantee claim.
- Free gifts (e.g. the welcome glass water bottle) once a qualifying order has otherwise been refunded in full — we may ask for the gift to be returned or its value deducted.
- Orders reported outside the 14-day unopened window or the 60-day results-guarantee window, except in cases of a faulty or incorrect item.
6. How refunds are processed
| Situation | Who pays return shipping | Refund timing |
|---|---|---|
| 14-day unopened cancellation | You | 3–5 business days after we receive the return |
| 60-day results guarantee | N/A — no return needed | 3–5 business days after approval |
| Faulty, damaged, or incorrect item | Us | 3–5 business days after approval |
All refunds are issued to the original payment method. Depending on your bank, it can take a further few days for the refund to appear on your statement after we've processed it.
Need to start a return or refund?
Email hello@biohealthperformance.com with your order number, or manage your subscription directly from your account.